Shipping policy
Where We Ship
We ship across the United Arab Emirates. We do not currently ship internationally.
Processing Time
Orders are handed to a courier the next business day after payment is received. Orders placed on Fridays, weekends, or public holidays are processed on the next business day.
Delivery Times and Costs
Delivery windows and fees are calculated at checkout based on your delivery address. The exact cost is shown before you complete payment.
Estimated delivery times after dispatch:
- Dubai — 1-2 business days
- Sharjah, Ajman, Abu Dhabi — 2-3 business days
- Other emirates — 2-4 business days
These are estimates, not guarantees. Delivery times may be affected by courier capacity, weather, or public holidays.
Tracking
A tracking link is sent to your email address at the time of dispatch. If you have not received tracking within two business days of your order confirmation, contact us at info@baza.ae.
Free Pickup
Pickup is free at BAZA in Al Quoz:
16D St, Al Quoz Industrial Area 4
Dubai, United Arab Emirates
We email you when your order is ready for collection. Please bring your order number. Pickups happen during BAZA opening hours — see our Location page.
Incorrect Addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because nobody was available to receive it after the courier's attempts, we will contact you to arrange redelivery. Redelivery costs are payable by the customer.
Damaged or Missing Deliveries
Inspect your order on arrival. If an item arrives damaged, or if your parcel is marked delivered but you have not received it, contact us within 48 hours at info@baza.ae or on WhatsApp at +971 50 598 9353 and we will resolve it.
Returns
For returns, see our Refund Policy.
Contact
Email: info@baza.ae
Phone: +971 4 325 5391
WhatsApp: +971 50 598 9353