Refund policy

Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it — unused, with all accessories, and in its original packaging. You will also need your order number or proof of purchase.

How to Start a Return

Once your return is approved, you can either:

Drop it off at BAZA, 16D St, Al Quoz Industrial Area 4, Dubai — free of charge, during opening hours; or
Ship it back to the same address. We will send you instructions when we approve the return.

Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

If the return is because the item is faulty, damaged, or not what you ordered, we cover the return shipping.

If you are returning for any other reason, return shipping is at your own cost. Pickup at our Al Quoz counter is always free.

Damaged Items and Wrong Orders

Inspect your order on arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Gift cards
Items marked as final sale
Products that have been used, or returned without their original packaging and accessories

Coffee beans and other consumables can only be returned if the packaging is unopened and the seal is intact.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the replacement.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved.

If approved, you will be refunded to your original payment method within 10 business days. Bank or card processing time is additional and outside our control.

If more than 15 business days have passed since we approved your return and you have not received the refund, contact us at info@baza.ae.

Orders paid via Tabby are refunded through Tabby, and your instalment plan is adjusted according to Tabby's own terms.

Order Cancellation

You can cancel an order at no cost any time before it is handed to the courier. Contact us as soon as possible at info@baza.ae or on WhatsApp. Once dispatched, the standard return process applies.

Contact

BAZA Shop
16D St, Al Quoz Industrial Area 4
Dubai, United Arab Emirates

Email: info@baza.ae
Phone: +971 4 325 5391
WhatsApp: +971 50 598 9353